Our commitment to providing high standards in care
We believe that demonstrating a commitment to providing quality care comes from the top by our senior team leading by example. The founders have set up the business embedding the fundamental value of providing the highest standards of care services to our clients.
All Nash Homecare carers are selected, trained and managed against this fundamental value, which allows us to give our clients excellent service and the continuity of care they need.
There are 3 key areas that we adhere to, maintain and monitor to ensure that we provide the highest level of care to our clients:
- Recruiting training and developing quality carers for our clients
- Working together with our clients and their support network
- Keeping up to date with home care regulation and best practice
Investing In Our People
We believe that matching the right carers to the right client is the key to delivering a high standard of care. It is very important to us that the skills, experience and the personality of our carers complement the needs of our clients. All our carers undergo a rigorous recruitment process whereby applicants complete an initial telephone screening, followed by a face to face interview and selection assessments. During the recruitment process the following checks are completed:
- A full employment history is explored – with any gaps explained
- Written references from an applicant’s previous two employers,
- Identification verification
- A Barring and Disclosure Service (formerly Criminal Records Bureau) check
- Verification of any training certificates
- Work permit status check
Once carers join our team we invest in their personal development from day one, ensuring they have the correct skills and knowledge to look after themselves and our clients. All our carers undertake our comprehensive mandatory induction training and shadowing sessions, and their competence in the role is assessed prior to them going out to look after their clients unsupervised.
When joining the Nash Homecare team our carers are fully supported to enable them to perform their caring duties to the highest standards. We regularly monitor work performance through spot checks and supervisions meetings, where our carers give and receive feedback about their role, concerns or improvements required, as well as the opportunity to celebrate successes.
Providing a quality service to our clients starts as soon as you get in contact with us. We will meet together with you or your loved one, and take time to get a thorough understanding of what assistance you may need. This will allow us to produce a personalised support plan which will clearly highlight the care service you need that works for you and your support network. Once an agreement is in place we will match you to your regular carers, which will help us provide a continuity of care to you.
As part of our commitment to delivering quality home care, we regularly obtain feedback from clients about their care services, to help us review and adjust their care accordingly. This helps us ensure that we are providing our clients with the best care packages that continues to support their health and wellbeing at home.
In addition to our rigorous recruitment, training and performance management processes, we also ensure we have quality business operations in place that adhere to industry standards. We are registered with the Care Quality Commission (CQC) which is the government body set up to regulate care provision within the UK. We are also members of the UK Homecare Association (UKHCA) as well subscribers of Care Quality Matters. Our membership with these regulatory bodies and associations ensures that we remain up to date any changes within the home care sector, and helps us remain compliant with industry best practice.